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rayleen H

1 reviews | Active since Oct 2017

12 Oct 2017, 12:36

demanding more money, passing the bucket between themselves and the attorneys they handed the account over to

I have been under debt review from 2011, I had 3 accounts with Absa, 2 of which were loan accounts, when I started the debt review the initial amount owing was R 50279.97 dated 26.05.2011 , and the second loan account initial amount still owing before debt review was R 9167.60 every month, an amount was paid over to them by the debt review of which was not enough for them so the amount increased, they then handed me over to the attorneys Brooks & Luyts Attorneys who called me constantly, telling me my debt review has been terminated, but at the same time Absa was still receiving payments from my debt review every month, the Attorneys requested I pay an additional amount of R 250, R200 for one of the account and R 50 for the other account in form of a debit order which was deducted from my bank account from July 2015 until March 2016, then all of a sudden the debit order stopped, and March 2017 the last amount was paid by the debt review of which the total amount paid to Absa was R 61 844.20 and R 12 756.61 the amount I had paid over to the attorneys was R 2250.00 according to my bank statements, now I receive sms's and phone calls as well as letter of notice that i still owe Absa R 9219.97 and R 480.00, according to my debt review my Absa account was paid up in March 2017, my debt review relationship manager requested statements from Absa for these amounts that are still outstanding to them. Now the bucket is being passed Absa says she should get the account from the attorneys that they handed me over to and the attorneys says Absa must give us the statement so I would just like to know where I stand and what is the status of this loan account, if it possible for someone just to send a statement as to the amount that is outstanding. This is so frustrating. As I am even scared to answer my phone as the Attorneys charges for every phone call that is made to you.

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Replies (1)
Absa
Absa's reply12 Oct 2017, 15:25
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd