BW
Brad W

1 reviews | Active since Nov 2016

04 Nov 2016, 12:27

Delmaine White - Stinking Attitude

<p>I app**** for vehicle Finance through my bank Absa Bank, who I have been with for nearly 30 years and was declined. I don’t have a problem with the decline in Finance as such, my problem is with Delmaine White from Absa Bank the person who handled my application and his stinking attitude as if he would personally Finance the vehicle. Dude the money belongs to the bank you are just an employee #getyourlife. Delmaine White should really not be working for Absa bank, as he’s attitude must be changed immediately. He really don’t live according to the slogan “Today. Tomorrow, Together” as I was completely ripped apart.</p> <p>I have never in my life been so humiliated, like I’m some sort of ********. Why am I judged and brushed off for payments over the past two years? All my accounts are up to date and most have been closed. I remember doing an application in February 2015 which was approved when I was drowning in debt, but now I have a total debt of only R15 000 in my name and 80% of my debt paid up in full since then I am declined. I cannot comprehend this utter nonsense. He mentioned my ABSA Credit and Garage cards not paid on time, however Absa Bank – Canal Walk in Century City closed down for renovations on the day I went to make payment (no communication sent to customers). To my surprise that the only Bank in the area closed down completely. I then contacted the Bank about a possible late payment, and authorised for money to be debited from my Cheque account for payment to my Credit and Garage cards. Yesterday I went to the bank in Century City –Canal Walk to pay my accounts and spoke to a lovely lady Kathy Williams a Teller who apologised profusely for the trauma I had to encounter. Now Kathy Williams from Century City in Canal Walk deserves a big Star treating me as a member of the Brand not just a customer. I will always remember her beautiful smile, keep it up.</p> <p> I checked my Customer Credit report I received from the TransUnion and I’m shocked to see I hardly have any debt to my name. The lady I spoke to informed me there is nothing to worry about. This is way too much to comprehend I am completely disgusted in Delmaine White.</p>

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Replies (1)
Absa
Absa's reply04 Nov 2016, 13:31
Official

Dear Brad

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd