DELIVERY OF CREDIT CARD

Problems with the courier company DSV and Absa with the delivery of a credit card. How many times do you need to explain to the courier company and ABSA credit card department that the credit card being delivered is for the SECONDARY user and that the main card holder is totally disabled and cannot talk or sign for the card. And every time you speak to them you need to re explain the whole "STORY" because it is never the same person you speak to. Most frustrating !!!!111 Why do we not get the service/assistance promised ?????????????