Delivery of CC taking too long

I app**** online for a Virgin Money Credit Card and was told that my new virgin money card will be delivered in 3 weeks and that someone would get in touch to arrange delivery. Last week i called virgin money on ***to find out the progress on my card and i was told by the call centre agent that they haven't done the credit checks and they need to do that and will take 24 - 72 hrs, She then sent a email to escalate the matter. <br> <br> This morning i called again to find out the progress and was told by the call centre agent that the is no card number issued yet and that she will send a mail to escalate the matter. This is week 3 and it seems that it would take another 3 weeks<br> <br> Is there someone out there that can actually get things done and not just send a email to escalate the matter? cause clearly sending a email doesn't work