Delivery not as per order of requirements

First and foremost I am very upset on how the call centre people are doing their job and according to me it’s the customer support person’s job to listen to you, and that shows that the details i've shared are being ignored and it shows that they belittling my concern which gives me every right to get frustrated. However I have an Absa life funeral covers which one of them was cancelled on the 17/18 July 2018 and on the on the 17/18 July 2018 I contacted Absa Life and spoke to Abonga with regards cancellation for one of my funeral cover and as well as to move some of my extended family members to an existing funeral cover so that I can reduce the cost. Situations such as these lead to more time spent contacting them and again it was not even necessary for me phone them again as this was supposed to be done correctly the first time. Because not all the details were captured correctly I took more time again to ask them to rectify and that was on the 27/7 whereby i spoke to Sandiwe Scimzi whom she says that she won't be able to capture one of my beneficiary details as the was a system glitch which makes the customer not be captured correctly and that error will make me to tell the beneficiary to come rectify the mistake that was done by them into the branch,and that doesn't make sense for me as it is not my fault and everything used to be working fine but when i want to rectify their mistakes I have been told that it cannot happen,I told the consultant that i spoke to that i don't understand what she was telling me and all i want is my funeral cover information to be rectified even more they names of the beneficiaries captured are also wrong and i never ever agreed to any extended amount of beneficiaries as that was also increased and why would i want to increase my benefits amount if am trying to cut the cost? And again they keep you waiting on the line for more than 30minutes when i spoke to Sandiwe i asked her if a can speak to her team leader she said hold for about 35minutes i even put the phone down. The service is pathetic and someone needs to give an answer of why should we struggle like this to get the right service?