Delivery by virgin - expect nothing

My Virgin Money credit card was deactivated during the recent mess up by Absa/Virgin. The VM call centre told me to go to an Absa branch to reset my pin. After that time consuming visit the card still didn't work. The call centre then said they will send a new card. The letter accompanying the new card says dial the 0861 number and follow the prompts to have your pin read to you. Guess what? That too doesn't work! Surprise! Call centre says go back to Absa branch to get the pin. Why have a call centre and fancy \prompts"that clearly don't work? Even Absa branch operations don't seem to work (reset pin?). Now what? Join that long snaking Absa branch \""customer services\"" queue and come away empty handed? Again? Or just join a queue at another bank and come away with something?"""