Delivering of credit card & surname change

My credit card expired a few months ago& Absa contacted me to confirm this. I then arranged for my credit card to be delivered to my work address.I was sent a message a few days before the card was delivered without confirming neither the date nor the time. They then arrived at my work and left my credit card at reception without me having to sign for the card or even requesting proof of ID, they just left my id at reception and NEVER confirmed that I did receive the card. The new card had my incorrect surname (****en), irrespective of the fact that my surname was changed on their system in 2014. In September I requested a new card with the correct surname to be delivered to my work address again.<br> On the 8th September I received an sms stating UTI couriers will contact me to arrange delivery of my card, no one ever called me from UTI to make arrangements. On the 15th September again Absa left my credit card at reception. ***** is on the rise however, Absa,a financier fails to protect its customers. Other financiers request you present your original ID to ensure that the card is delivered to right person, ABSA just leaves the card at reception with anyone, this is poor controls