Delivered FICA docs twice and still get blocked

I have received an initial SMS about 3 months ago and was blocked from transacting (making payments online) the next day. I called in and the problem was rectified so that I could make payments. I went to the branch to hand deliver the required documents and I was assured that it was processed and that all was now in order.<br> Then on the 4th of January 2016 my ABSA relationship manager calls me to tell me that I have to FICA or my account would be blocked from transacting (making payments online). I called back and it was agreed that i could just mail the documents which I promptly did the next day.<br> Today I tried to make payments online again and guess what, yes I cannot again.<br> This is ridiculous. I understand the need for FICA but not again and again and then I have my account blocked even though I have produced the paperwork required twice.<br> I am very disappointed and after having been with ABSA for over 25 years (business and personal accounts) I think it is time to move to a bank that values its customers.