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magdeline M
1 reviews | Active since Sept 2013
24 Jun 2019, 09:48
deliberately ignoring requests
Around March 2018 (might be earlier) I sent a request to ABSA that all payments I make to my car should be credited immediately. I switched from debit order to cash and have been making biweekly payments with a little extra. i've noted with disdain how they keep putting my balance on overpayment instead of following simple instructions. I must have sent 3 or 4 emails to date and only last week when I threatened to go to the ombudsman I got a silly response asking for my iD number and car details when I provided my ID on all my email correspondence. I responded and asked for a settlement balance AFTER they recalculate my repayments, 8 working days later still nothing.
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magdeline M's updateReviewer Update
24 Jun 2019, 10:51to my shock, I have just received a call from absa deb collection saying my account is in arrears with R1000 something because I don't have car insurance and they gave me insurance. I am shocked and livid as they called me twice last month and sent them proof of my insurance by Hollard, underwritten by cornerstone wealth management. im angry and livid as even if I didn't have insurance, how dare absa enter me into an insurance policy without calling me explaining the reason for such.
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magdeline M's update24 Jun 2019, 10:51
Reviewer Update
to my shock, I have just received a call from absa deb collection saying my account is in arrears with R1000 something because I don't have car insurance and they gave me insurance. I am shocked and livid as they called me twice last month and sent them proof of my insurance by Hollard, underwritten by cornerstone wealth management. im angry and livid as even if I didn't have insurance, how dare absa enter me into an insurance policy without calling me explaining the reason for such.
Absa's replyOfficial
24 Jun 2019, 13:01 Dear Client,
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Best regards,
Absa's reply24 Jun 2019, 13:01
Official
Dear Client,
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Best regards,
Absa's replyOfficial
24 Jun 2019, 13:40 Hi Magdeline, I am Nthabiseng and I will be facilitating your case. Please use the following reference number C-***1. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply24 Jun 2019, 13:40
Official
Hi Magdeline, I am Nthabiseng and I will be facilitating your case. Please use the following reference number C-***1. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,