Deliberate delay for policy cancellation

I have been with with Absa idirect insurance since 2020 and they have been continuously refusing to lower my premiums even though I've explained to them that I can't afford to pay that money anymore. Now that I'm trying to cancel my policy I've been failing to get through to a consultant since yesterday, today I've wasted R50 just holding and waiting to speak to a consultant. Yesterday I finished all my contract minutes just waiting on hold. There are too many similar complaints like mine and it just shows that this is done deliberately.

I'd like to warn new drivers to stay away from these ********s. Very very horrible insurance company. I regret being a part of Absa with all my heart.