Deleted Combi Card without any checks in place

On Tuesday \someone"deleted a Combi Card for a Bus Acc without making sure what implications there would be by deleting this account or what the account is linked to. I discover this on Wednesday late afternoon when trying to pay a supplier. Needless to say that the Contact Centre is as pathetic as ever & can not help me & inform me that tuff luck you need to go into the Bank. Everyone knows that you cannot go into an ABSA Bank without standing in a queue that is miles long at any section. I spend nearly 3 hours with the \""Business Relationship Manager\"" - Mzwaki - Who informs me sorry all your beneficiaries have also been deleted & due to our processes you will have to wait up to 72hrs for some department to recapture them. Instead of ABSA saying they will take out all the stops to ensure that my service is restored to what it was"