PS
Palesa S
1 reviews | Active since Jun 2013
01 Jul 2020, 13:38
Delayed Turn Around Time
To whom it may concern
I have opened a new business account on 20-06-2020 and have been patient with the backlog as advised after I called the contact center on Monday. You do have staff working from home so kindly explain as to why there is such a delay if there is people working and your group is not completely shut down.
Kindly advise when will the new account be attended too or should I go to another bank and not use your services as I have advised are good for business banking.
The least you can do is advise your staff to know what to say to a client and not say I don't know when it will get processed, that's unprofessional.
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Absa's replyOfficial
01 Jul 2020, 13:55Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply01 Jul 2020, 13:55
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,