Delayed transaction from overseas

Item: Absa
Rating: 1
Author: Beverley L

I send my mom money every month. She relies on this money to live (Rent, food etc). I sent her money on the 20th August and the money still has not cleared on the SA side. This is the 2nd month this has happened.

Helpful (0)

Replies (2)

Absa's replyOfficial

12 Sept 2023, 11:21

Dear Beverley Lutge

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1 Kind regards,Group Customer CareNthabiseng Sibande

Best regards,

Absa's reply12 Sept 2023, 11:21

Official

Best regards,

Absa's replyOfficial

12 Sept 2023, 14:55

Dear Customer Thank you for bringing this matter to our attention. Your reference number is C-***1. Kindly provide us with your mum's ID/account number and email address for us to log a formal complaint for investigation. Looking forward to your response. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Best regards,

Absa's reply12 Sept 2023, 14:55

Official

Best regards,

Delayed transaction from overseas

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