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jessi F
1 reviews | Active since Apr 2012
13 Oct 2015, 21:23
Delayed response on urgent query
On internet banking I wanted to download May month's statement as PDF doc. All the other months I could download easily with no hassle. But the month of May was no statement, only a letter from ABSA confirming that my new card is on it's way?!?!?!? I phoned customer care. They gave me the support centers email address, I requested their assistance on the matter, gave Cathrine all my details. She rep**** back, addressing me as 'Renier' ?!?!? My name is Jessica? And requested more info, I gave it to her, but still NO solution nor any feedback received. I've emailed Technical support on the 30th September, tomorrow will be 2weeks with to response on my Urgent query!!!! Hello FNB Goodbye ABSA
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Absa's replyOfficial
14 Oct 2015, 10:44Hello jessaservice,
Dear Customer
We have received your query.
We have sent you an e-mail to your personal e-mail address to request same. We will investigate the matter as soon as the requested information is received.
Kind regards
Dansig Boyce
Group Customer Care
Absa Bank Ltd
Dear Customer
We have received your query.
We have sent you an e-mail to your personal e-mail address to request same. We will investigate the matter as soon as the requested information is received.
Kind regards
Dansig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply14 Oct 2015, 10:44
Official
Hello jessaservice,
Dear Customer
We have received your query.
We have sent you an e-mail to your personal e-mail address to request same. We will investigate the matter as soon as the requested information is received.
Kind regards
Dansig Boyce
Group Customer Care
Absa Bank Ltd
Dear Customer
We have received your query.
We have sent you an e-mail to your personal e-mail address to request same. We will investigate the matter as soon as the requested information is received.
Kind regards
Dansig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,