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SK
Sipokazi K

1 reviews | Active since Jul 2021

03 Apr 2025, 16:42

Delayed response

I am trying to sort out my minor son's FICA. All supporting documents have been sent to TX Fulfillment but I have not received any feedback. I am very sick to go to the branch.

0
Replies (5)
Absa
Absa's reply04 Apr 2025, 11:00
Official
Dear Sipokazi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***5 Kind regards,Group Customer CareVanessa Crowe 

Best regards,

SK
Sipokazi K's update04 Apr 2025, 11:45
Reviewer Update
Thanks Vanessa for your call. The branch name is Zevenwacht.
Absa
Absa's reply04 Apr 2025, 12:26
Official
Dear Sipokazi Regarding the complaint is C-***5, thank you for the requested information.

I have also received your FICA email. thank you. Kind regards,Group Customer CareVanessa Crowe

Best regards,

SK
Sipokazi K's update08 Apr 2025, 19:59
Reviewer Update
I can't believe that this has not been resolved yet. Emails are being ignored. Consultants at the branch lying about times FICA is allowed. Promised funeral plan documents yesterday, still waiting. Not sure whether I still want to bank with you. You have lost my trust. It's such a hustle to have and keep an account with ABSA.
Absa
Absa's reply09 Apr 2025, 11:36
Official
Dear Sipokazi Regarding the complaint is C-***5, thank you for taking my call this morning

I will also relay the above message to the branch regarding the funeral plan documents. Kind regards,Group Customer CareVanessa Crowe

Best regards,