Delayed in Deceased Estate finalization.

This is directed at ABSA and the Deceased Estates Department,

I understand these days every company dealing with the public has delays due to lockdown, covid, load-shedding, etc.

What I am unhappy about is being told one thing by a branch, and another when I decided to call them myself. Since I submitted the documents needed to do a straight forward payment from a deceased frozen account to my account, being the appointed executor, I have only had automated responses by email, and only when I sent the same email to rdcqueries did I get another automated response saying they will advise asap. This is a straightforward matter. No work to be done since my late mother, who was blind, never collected any assets. As a result, there is obviously only a small amount from her savings account to account for, and not 'worth' it for ABSA to handle as there is nothing to be 'made' by the bank.

I see no reason why no communication can be offered regarding the time it may take them to finalize the transfer. The ID below is for the Estate in question.