Delayed ABSA feedback for over the phone overdraft facility.

<p>I have received terrible response from the ABSA overdraft facility. I have call and app**** to to extend my overdraft amount on my account on the 24-jan-2017. I have provided the correct documentation required and have received a mail to say a consultant will contact me shortly and the application will be finalized in 3-4 business days. Today is past the 3-4 day period and I have not received a call to even acknowledge that the documents were in order or the progress of my application. I have called in twice to Absa and was advised that the consultant Tanya would contact me shortly, I have never heard any feedback or any calls. For a bank like ABSA, that is pathetic service especially we apply for overdraft cause we need the money urgently. but to wait a week without even a call. I have a loan and my cheque account with ABSA, but the service received is really pathethic.</p>