Delay on home insurance claim

My house was hit by whirlwind on the 08/01/2016. The incident was reported on the same day before 16h00 and the assessor was sent on 09-01-2016 and arrived at 09h00. On his arrival, he took pictures of all damages and send report to ABSA claim no. *** . On 9th, 10th and 11th evening, we experience a heavy rainfall and further damages were incurred. Follow ups were made and didn't receive reply. According to ABSA, my claim was approved for R 44 000, which was a surprise to me. The claim was approved based on the assessor's report which didn't include further damages caused by rain on the 9th, 10th and 11th following assessors visit. I raised the concern with him and was told another assessor will be sent on the 19th. . I went to Pretoria North ABSA on the 18th to report my dissatisfaction with the way my claim was handled. The bank indicated that they will call before 16h00 as to when the assessor will be send to my home. I waited and still did not receive any call from ABSA. On the 19th assessor came and later I called to follow up and was told internal contractor will be send on the 21st.I am frustrated because it's a rainy season and further damages will be incurred becaus