Delay in repaying car settlement refunds

<p>1) Got the settlement amount for my car, paid it within the 5 day time frame</p> <p>2) during the 5 days due to it being month end they couldn`t stop the normal instalment from being deducted from my bank account</p> <p>3) due to number 1 and 2 my settlemnet value is actually higher creating a differnce which needed to be paid back to me after all the monies was recived by ABSA</p> <p>4) this all happend 2 months ago</p> <p>5) I followed up the first " it is approved pending release the call centre lady said it is ABSA to another bank takes 2 days"</p> <p>It is 4 weeks later & another 5 calls and no one knows why I haven't received my money. Everytime "hold the line I am chatting to my manager.</p> <p>6) I had enough after they dropped my call 3 times while I was holding, didnt even have the decency to phone me back as I told them it is really unacceptable now.</p> <p>7)The point is I was never late in paying my vehicle instalment not once, this is my money that they are not paying back.</p> <p>8) Lack of admin s****s, follow through and bad customer service.</p>