Delay in delivery of credit card after approval received

On the 27th of September I app**** for a credit card online, which was then provisionally approved pending the verification of my supporting documents, via a mail that I received from Absa on the 27th of September at 12:17 with application reference number ********** ********** 9425. In this mail it was also stated that the Courier company CCD Couriers will contact me to arrange for delivery and that I need to present hard copies of all my supporting documents. I forwarded my supporting documents at 13:49 and 13:51 the same day to ********** where I received a response at 13:52 that stated that the supporting documents are being forwarded to the team for processing. I then got another mail from ********** at 16:32 on the 28th of September stating that my credit card application is approved subject to verification of my income, where upon I responded to at 21:35 attaching all my supporting documents again. At 12:31 on 29 September I received a mail from ********** stating that they require proof of residence where my physical address reflects, to which I forwarded them a mail at 12:37 attaching the same municipal account where I highlighted and encircled my physical address, which is the only document/statement that we receive from the municipality and that my address does reflect on the document. ********** then forwarded me a mail at 12:53 on the 29th stating that all documents were received and they will now finalize my credit card application. When I didn’t get any feedback from Absa regarding the collection of credit card by 10 October 2017, I rep**** to their mail at 09:55 and inquired as to when I will receive my credit card, as I requested it to be delivered to the Secunda Absa branch in the Mall, where upon I got no response. So on the 14th of October 2017 at 15:55 I forwarded my same mail to inquire again, but it was ready by ********** at 17:33, but I still didn’t get any response. So once again I forwarded the same mail on 16 October 2017 to inquire again and stated that I will log a complaint to see if I will get assistance then, but this mail was ignored completely. So the 16th at 12:05 I contacted the credit card division on ********** 052 and spoke to Mantie and explained the whole situation, who informed me that she will escalate my query to Management and that I would receive a mail or sms that same day or the next day and she gave me a reference for the call of VZYLZA011. When I didn’t receive response by 12:30 on the 17th, I called them again on ********** 052 and spoke to Mantie again, who told me that they have 48 hours to respond, but the previous day she never told me this, but she did then send a mail again explain the urgency of my request. She also confirmed that the proof of my address was accepted on their system. She gave me a reference for that call of VZYLZA001. I once again still haven’t received feedback and by 12:05 today the 48 hours SLA has been breached. I am very very very disgusted with Absa’s service and have spent so much money and time on mailing and calling the whole time to follow-up. How does that work?? Everything is going backwards. I just want my credit card asap, as I got approval on the 29th of September already and it is already 19 days after received the confirmation.