delay in credit card

Good day I trust all is well. I need to lodge a Formal complaint against ABSA bank for services render to me telephonically for a Credit Card Application. On the 01/07/2024 I did a telephonic conversation with a consultant who approved me for an ABSA credit Card as per the attached agreement. I was then notified by ABSA I-TALK to forward all documents that needs to be verified before finalization. All documents sent is Legitimate documents and therefore cannot be scrutinized. I called ABSA and asked how long this will then take and was Advised to open an ABSA account which I did and had my debit Card delivered because the consultant said it will be easier to manage your Credit Card Via the app and also have your salary deposited into your new ABSA Account. Lets fast forward 2 days later, I was advised it was Declined after initially being Approved. Plans were made on my end to have personal things taken care of but ABSA decided to provide false hope to exyernal clients and to lure them in to opening Banking accounts with them so that they can back themselves up with clientele numbers. What frustrates me is that I have a Agreement attached to this email that was sent to me by ABSA so explain to me how I can have this resolved with the BANK as I most definitely unhappy with this Service received and the false hope that dangled upon me after I sent all my documents to them. I do my attorneys looking into this as well but need the OMBUDSMAN to resolve this first as this attached Agreement should have been legally binding...
this has been sent to the Banking services OMBUDSMAN

Thank you Russell