Delay - feel like i am dealing with a government institute

<p>I am an ABSA client and have been since 2012. Online banking has options that they give you that you can have a loan in up to 5 minutes, i would like to say that this is false adverising. My recent experience, i needed to gain extra cash quickly for a business i was starting so i requested a limit increase on my credit card.</p> <p> </p> <p>I app**** for it online on 08 Sep 2016. I called on 12 Sep to follow up, the agent told me that there is no such request on his side which means their systems dont speak to each other or are faulty. Meanwhile i need this money urgently, i needed to start the process all over again with the agent on the phone, we completed the call and he told me I would get feedback in 24 hrs.</p> <p> </p> <p>on 13 Sep I called and i was told that my request hasnt been processed because I haven't submitted my 3 payslips at which I was surprised because i wasnt told this was part of the process. I assumed since i get paid in my Absa account they would know. Anyway i asked why the documents were not requested the previous day and this aget could not answer because how could she, she wasnt the same person i had spoken to the previous day. So i didnt want to be difficult but i was getting frustrated. the other thing that is frustrating me at this stage is that all this updates are happening without my knowledge. My stuff is not being processed and no one feels the need to pick the phone up and tell me this. I do not feel Absa cares about me as a customer, they do not care about the urgent things in my life.</p> <p>So i got off the phone with the lady that said this will take another 24 to 48hrs. today, the 15th of Sep, no one from absa has called me with feedback. I had to call in again, only to be told my request has been declined. Granted that is fine, but when was i going to be informed of this... I asked the reason for the decline, they say because of the misconduct of my card, i responded that i had never missed a payment and i pay double what they ask every month, they said it might be because sometimes i delay in payment.</p> <p> </p> <p>This is the same bank i have been loyal to. when i needed a car, they declined, another bank financed me and i still stayed. when i wanted a house they were the first bank i approached and the first bank to declined me, my bond is financed by their competetor. Today i am asking for a limit increase on a credit card that i have not missed payment on, they again decline me. Today i will apply for a new account with another bank.</p> <p> </p> <p>I feel like that loyal girlfriend that is cheated on and always abused but never leaves. Today I take my business elsewhere. Where my problems, dreams and needs will be taken seriously</p>