De*****rd by my insurance

On Monday the 11/11/2019 l called my Insurance Absa underwritten by innovation just to confirm about my warranty if lm covered for clutch, the consultant confirm that lm covered and l can take my car to the dealer for fixing, the following day l just do as advised, the dealer promised to fix my car in two working days, well that was ok with me, on Wednesday the 13/11/2019 the dealer called and advised me that the insurance had rejected my claim, l was so surprised, the dealer requested me to pay the Labour in order to get my car which is R4400, well l paid the dealer.... as l was so said and willing to take case further, l request the recording from the insurance, always when l spoke with them they drop the phone or tell me they cant find the recording

I have paid the amount of R4400 my car is still not fixed today. I want my insurance to pay me back this money as they gave me wrong information and dont want to send me the recording which proves this. Please assist. My email address is ***