De*****ed because of incompetence.

<p>My mother is a pensioner and was de*****ed recently because of incompetence from the ABSA staff. On her pay day, she went to ABSA ATM's to make a withdrawal of her monthly pension, which never went through.</p> <p>When she was at the ATM, her transaction wasn't getting processed and her bank card wasn't coming out of the machine either. She waited at the ATM for more than 30 minutes and the card was not coming out. She doesn't have a cellphone so she asked the security gentleman who guards the ATM's to borrow her a phone so she can call ABSA and tell them what is happening.</p> <p> </p> <p>She got through to the contact centre and mentioned to the consultant, who is probably working in the department where the numbers are showing at the ATM. She told the consultant that her card has been swallowed by the ATM and it's not coming out. The consultant responded by telling my mother to go to the branch. How can a competent employee of ABSA, working at a lost card or whatever their department is called, not help my mother to block that card because she was told that the card is not coming out of the ATM. </p> <p> </p> <p>Due to her incompetence, when she took the advise of the consultant to go to the branch, that is when the ********** probably got hold of the card details and made multiple withdrawals, WHICH COULD HAVE BEEN PREVENTED BY ABSA AND THEIR EMPLOYEES BY BLOCKING THE CARD WHEN MY MOM CALLED IN AND TOLD THEM THAT THE CARD IS NOT COMING OUT OF THE MACHINE.</p> <p> </p> <p>So there were multiple withdrawals and my mom lost all her money, becuase of your incompetence, with all of that said, the blame is all on you and my mom needs those funds back because now her account has reversals.</p>