Defective Internet Banking

I've got an old credit card linked to my Internet Banking profile. When I try to use the site feature to delink the account, I get an error message.<br> <br> ABSA is not willing to look at the error, discuss it - and refer me to go stand in a queue to have my profile removed.<br> <br> Dear ABSA: I am not going to into a branch because if your unwillingness do rectify an ABSA Internet Banking platform error. <br> <br> I will continue to make payments to my incorrectly linked Credit Card account, and one of your operators will have to transfer the amount every time until you can fix the problem.