Deeply Disappointed by ABSA’s Handling of ***** Case – Clear Security Breach Ignored

I’m extremely disappointed by ABSA Bank’s handling of a recent ***** case on my account. Despite the seriousness of the incident and clear indicators of a security breach, I was told that the ***** “was not due to any breach in their security”. I find this completely unacceptable and would like to highlight the following facts that were seemingly ignored during their investigation: 1. WhatsApp ***** Message from ABSA's Own Number The ***** was initiated via a message sent from the same WhatsApp number ABSA used to contact me during their investigation. This is deeply concerning — how is it possible that a *****ster was able to use the same number ABSA uses to communicate with clients? If this number can be impersonated or accessed by third parties, that is a clear and serious security breach. 2. CashSend Transaction I Never Initiated or Even Knew How to Do The *****ster made use of CashSend to withdraw funds directly from my account. I want to make it absolutely clear: • I have never used CashSend, • I have no knowledge of how to use it, • I have never authorised any CashSend transactions. How ABSA can claim there was no breach when funds left my account through a method I’ve never used is baffling. 3. Caller from a Verified ABSA Line with an Employee Number The person who called me about the supposed issue was calling from a verified ABSA phone line and provided what seemed to be a legitimate employee number. This added credibility and trust, which the *****ster clearly used to their advantage. This indicates a deeper issue — either someone is ****fing ABSA’s verified lines and has access to internal information like employee numbers, or worse, there is an internal vulnerability that is not being acknowledged.