DEED OF FLAT GONE MISSING!

FOR YEARS HAVE I CORRESPONDED WITH ABSA ON MY MOTHERS DEED OF HER FLAT? FIRST ABSA ARRASED HER FOR MONEY THAT WE DID NOT KNOW WHAT IT WAS FOR. THEN AFTER MANY CORRESPONDANCE, TIME AND EFFORT AND MANY MANY PEOPLE I HAD TO TALK TO WE FOUND OUT THAT THE MONEY OUTSTANDING WAS FOR A POLICY ON THE DEED. THEY NEVER CANCELLED THE POLICE AFTER THE FLAT WAS FULLY PAID. <br> <br> NOT ONLY DID THEY NOT CORRESPOND FOR YEARS, BUT ALL OF A SUDDEN DEMANDED THE AMOUNT. I REFUSED TO PAY AND THEY HANDED US OVER TO ATTOURNEYS. YEARS AGAIN PASSED NOTHING CAME OF IT AND I INVESTIGATED AGAIN FOR THE DEED PAPERS. I WAS INFORMED BY ABSA THAT THEY CANT FIND THE DEED??????<br> <br> ABOUT FIVE YEARS AGO I TOOK MY MOTHER TO ABSA FOR A WILL. THIS ALSO DISSAPEARED! NOW I HAVE TO SPEND VALUBAL TIME AND MONEY ON PHONECALLS TO DO THEIR JOB. IT IS THERE RESPONSIBILATY TO NOW GIVE US THE DEED TO THE FLAT. IF THEY HAVE LOST IT THEY MUST GIVE US A NEW ONE. <br> <br> PLEASE HELP ME!!!!!<br>