SK
Sthe K

1 reviews | Active since May 2011

30 Jan 2015, 21:18

Deducting my account everyday, why?

I paid my Truworths account R800.00 on the 26/01/2015 using my cheque account, on the 28/01/2015 my account was deducted, fine. On the 29/01/2015 my account was deducted again, so on the 30/01/2015 I went to Benmore gardens absa branch to ask, and they informed me that another customer complained about this, but they will reverse the money in 2 days. To my surprise, today as of 30/01/2015 for the third time the same R800 was deducted again. Is absa going to pay my phone bills and my petrol for this trouble? because I want it back. I'm paying fees so that I can suffer for your system errors? I don't think so! I will cancel all my accounts and move everything somewhere else.

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Replies (1)
Absa
Absa's reply02 Feb 2015, 10:15
Official
Hello sthe10,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd