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MR
Mark R

1 reviews | Active since Jul 2016

05 Nov 2020, 19:44

Deducting money off my account without concent

I am utterly disgusted with the bank I have been with for 20 years. They decided to make some transactions as ********** in August. I recently recieved a call from an agent who I could not even understand. I requested proof of the transactions to be mailed to me. Nothing recieved, today I R2000 was deducted off my account. If this is the way you treat your customers then it is time to switch banks.

0
Replies (6)
MR
Mark R's update06 Nov 2020, 16:42
Reviewer Update
Good Day,

Today again I had the same journal debits coming off my account. You are *****ing my money. I will log an official complaint with the banking ombudsman.

Thanks
MR
Mark R's update07 Nov 2020, 07:35
Reviewer Update
Good Day,

Please refer to the referance number logged with the banking ombudsman Ref: 179M9QG0

Request this gets resolved asap as further action will be taken.

Regards

Mark Redelinghuys
MR
Mark R's update09 Nov 2020, 17:06
Reviewer Update
Been 3 days now and still waiting for this issue to be resolved. Absa is worse than a SOE.
Absa
Absa's reply10 Nov 2020, 10:40
Official
Dear Mark

Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. Please give us an opportunity to investigate your matter in order to provide you with proper feedback , i have also communicated the final feedback date to you on the same day you logged the complaint. 

Kind Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care 
MR
Mark R's update11 Nov 2020, 10:26
Reviewer Update
We note that cheque account 40-8*** was refunded as per below .

06 November 2020 – R2000,00

10 November 2020 – R2276 , 5

The refund was only for R2276 and not for the original R2000 as discussed. Also I would like proof of these transactions moving from my account on the 1st of August and also consent of this being given.
Absa
Absa's reply11 Nov 2020, 13:24
Official
Dear Mark

Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. Please note that i tried to call you twice this morning but you did not answer. I have requested for your account statement and will  send them to you once received. 

Kind Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care