1 reviews | Active since Mar 2015
deducting debit orders without my permission
on 05/02/2016 I phoned Absa with a complaint of a debit order being deducted off my account. they said I must reverse it inside the bank as they cannot control this debit orders. I did reverse it in the bank and I must carry the cost of reversing debit orders. again today this company deducted the same amount. when I phoned Absa again they gave me a number *** and cannot do anything once again. this is a service provider that deducts the money and the previous number was Durban number. I phoned this number but gets through to a voicemail. I am sick and tired of asking for assistance and the only reply is that they are working on this problem but I must pay up every time. this reflects bad on my name. I do not have the time every time to go into the bank to reverse unauthorised debit orders. in short I need this resolved ASAP or I will have to close my account that I have for years with Absa. I cannot continue to pay and they just let the debit order go off without my permission. this is the second attempt in almost 2 weeks they deduct and Absa cannot help me to block them and do not bother to carry the cost. I am done with Absa if not resolved in a week.
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
