ML
Masego L
1 reviews | Active since Jun 2021
11 Jul 2025, 10:46
Deducted money without authorisation
Absa deducted money from my husband’s account without any authorisation to do so and now they don’t want to give it back. Apparently it’s for a journal but we don’t know for what and they didn’t even communicate that they would be deducting money. No one gave them the right to debit the account.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
11 Jul 2025, 14:18Dear Masego Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0 Kind regards,Group Customer CareVanessa Crowe
Absa's reply11 Jul 2025, 14:18
Official
Dear Masego Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0 Kind regards,Group Customer CareVanessa Crowe