VQ
Vuyokazi Q

1 reviews | Active since Sept 2014

13 Jun 2019, 08:40

Declining home loan application with invalid reason

In South Africa it shows that black people will never have property, we will die on the streets without assets. Last week we app**** for a home loan at ABSA with my husband but they declined our application due to one account which my husband was in arrears. My question is, why did you not approve me because on my side ABSA did not give any reason. Should we suffer just because of one account? Does that mean we cannot afford to pay the bond because of one account that is in arrears? If it was a white person with the same profile as us, they were going to be approved. I am sooo disappointed with ABSA.

0
Replies (2)
Absa
Absa's reply13 Jun 2019, 11:21
Official
Dear Customer  
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
  
Regards
  
Pravesh Bejay
Specialist Case Manager
Customer Value Management 

Best regards,

Absa
Absa's reply13 Jun 2019, 11:22
Official
Dear Vuyokazi Your complaint reference number is  C-***7. Progress will be provided within the next 2 working days. Please feel free to contact me on ***, alternatively you can email me at *** if you are unable to get hold of me telephonically. 
 
Regards
 
Pravesh Bejay
Specialist Case Manager
Customer Value Management 

Best regards,