Declined To Access MY FlexiReserve on my home loan

I've NEVER received such PHATHETIC & *********** SERVICE. Most call centre staff are not fully trained. Staff so ***********, their responses change just so they move to the next call- misinformation and misleading. At some point sick I had to go to the branch only to be told same thing, wait few days, you will get your funds, holds are being removed. ABSA completely failed on TCF Outcome 3, no clear communication upfront . For 3 weeks I have been fighting ABSA to access my FlexiReserve funds. I was mislead to open an account so it can be easy to access Flexireserve via app to. Portia the only competent individual made sure locks are removed, I should be able to access my funds today. Rest assured I used my money for my emergency and will use my flexi reserve for other living expenses. After all this, the leader emailed me to advise they DECLINED MY ACCESS to my funds, yet YOUR WEBSITE Stipulates clearly and I quote "If you stop paying your monthly's instalments, your payments will be deducted from your Flexireserve facility and any extra payments that remain after that, you can still withdraw" YOU ARE MILEADING PEOPLE.

I AM NOT BEHIND WITH MY INSTALLMENTS- BUT YOU DECLINE MY ACCESS TO EXTRA MONEY I PAID.