Declined Absa Debi Check?

After waiting for more than a month for Absa Debi Check, we went to the Campus Square branch. The consultant weren't able to assist us, as there are no home loan departments at the branches. We were however put through to home loans via telephone. After 30min of excuses, we were told that we "declined" the Debi Check. How can you decline something you never received? Then we were told that our attorneys must phone another number to initiate the process, as nothing was initiated. Absa is *********** and is now trying blameshifting. We have very capable, competent, professional attorneys and this is not their first rodeo. Please Absa, fix your system, we have been loyal customers of Volkskas / Absa for 30years and this service is unacceptable!