DECLINE OF REFINANCING NOT ONE INSTALMENT MISSED

We received little to NO service from Absa bank refinancing department! They financed a vehicle and now we have to pay our balloon payment and did the application with them almost a month ago and after numerous emails to the consultant we get no response or lies and then finally today I call the bank and was put in touch with Dawie Pypers and was advised that the application was declined. We have paid the car for the past FOUR years without skipping one month, not late or anything!!! They gave absolute ****py service from the start the MOST unprofessional bank, cant be straight with clients, don't communicate NOTHING! Now we sitting in a position where we were told (not by them contacting us, we had to contact them) that we have to source finance elsewhere. I wont accept this! we have paid an instalment that is considered high to most people without fail and now they don't want finance the balloon payment! THIS IS UTTERLY DISGUSTING CUSTOMER SERVICE!!!