IM
Ishmael M
1 reviews | Active since Jun 2019
28 Dec 2021, 21:32
Declared “Deceased”by Ford Credit while debiting my Bank account Monthly
Information on credit bureau reflect that I have not being paying for 3 months yet Ford Credit debit my account every month.When I contacted Ford Credit I received a shock of my life.I am listed as “DECEASED” yet they have been debiting my account monthly and the bakkie is till with me(DECEASED).Ford has not been sending statement of account since the inception of my contract.I sent an email to Ms.S Naidoo only to be told they are investigating and will revert.Such pathetic service.
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Ishmael M's updateReviewer Update
29 Dec 2021, 18:34Notwithstanding the assurance by Basani Hlungwane that my profile has been corrected,to my utter dismay,I received the attached sms reflecting the source of my complaint.
“Dear ESTATE LATE MOTLOUNG, this is a reminder that your vehicle finance monthly payment is due on 01/01/2022. If you pay by debit order, please ensure that the necessary funds are in your account, or if you pay by cash, please pay on or before the due date. If you have already paid, no further action is required. From Ford Credit.”
This is corporate bullying and insensitivity in the worst form.The response from Basani is that the appalling state of affairs is attributed to “finger error”.Is there no quality checks and verification of clients accounts at ABSA?How come such a “finger error”went on undetected and unnoticed for such more than three(3) months?Legal recourse is the only option at my disposal.
“Dear ESTATE LATE MOTLOUNG, this is a reminder that your vehicle finance monthly payment is due on 01/01/2022. If you pay by debit order, please ensure that the necessary funds are in your account, or if you pay by cash, please pay on or before the due date. If you have already paid, no further action is required. From Ford Credit.”
This is corporate bullying and insensitivity in the worst form.The response from Basani is that the appalling state of affairs is attributed to “finger error”.Is there no quality checks and verification of clients accounts at ABSA?How come such a “finger error”went on undetected and unnoticed for such more than three(3) months?Legal recourse is the only option at my disposal.
IM
Ishmael M's update29 Dec 2021, 18:34
Reviewer Update
Notwithstanding the assurance by Basani Hlungwane that my profile has been corrected,to my utter dismay,I received the attached sms reflecting the source of my complaint.
“Dear ESTATE LATE MOTLOUNG, this is a reminder that your vehicle finance monthly payment is due on 01/01/2022. If you pay by debit order, please ensure that the necessary funds are in your account, or if you pay by cash, please pay on or before the due date. If you have already paid, no further action is required. From Ford Credit.”
This is corporate bullying and insensitivity in the worst form.The response from Basani is that the appalling state of affairs is attributed to “finger error”.Is there no quality checks and verification of clients accounts at ABSA?How come such a “finger error”went on undetected and unnoticed for such more than three(3) months?Legal recourse is the only option at my disposal.
“Dear ESTATE LATE MOTLOUNG, this is a reminder that your vehicle finance monthly payment is due on 01/01/2022. If you pay by debit order, please ensure that the necessary funds are in your account, or if you pay by cash, please pay on or before the due date. If you have already paid, no further action is required. From Ford Credit.”
This is corporate bullying and insensitivity in the worst form.The response from Basani is that the appalling state of affairs is attributed to “finger error”.Is there no quality checks and verification of clients accounts at ABSA?How come such a “finger error”went on undetected and unnoticed for such more than three(3) months?Legal recourse is the only option at my disposal.