Declared deceased by inefficient staff!

Item: Absa
Rating: 1
Author: Cathy H

On 21 December 2017 I wrote to ABSA requesting IT3B certificates for my deceased mother. ABSA finally responded on 5 January 2018 by declaring me deceased and putting a hold on my accounts. I had to visit an ABSA branch with ID to prove that I'm alive which I did on 8 January 2018 after the weekend. The hold was lifted and then re-imposed on 9 January 2018 and ABSA have decided to declare me deceased for a second time. I have banked with ABSA since 1978 and demand an apology and explanation!

Helpful (0)

Replies (2)

Absa's replyOfficial

09 Jan 2018, 13:58

Dear Ms Halley

Thank you for bringing this matter to our attention.

We sincerely apologise on any inconvenience caused.

Kindly provide our office with a id number or account number to ensure effective investigation and feedback

Regards

Daphne Le Grange

Best regards,

Absa's reply09 Jan 2018, 13:58

Official

Dear Ms Halley

Thank you for bringing this matter to our attention.

We sincerely apologise on any inconvenience caused.

Kindly provide our office with a id number or account number to ensure effective investigation and feedback

Regards

Daphne Le Grange

Best regards,

Cathy H's updateReviewer Update

09 Jan 2018, 14:44

Dear Daphne Kindly refer to ABSA email query ********** dated 21 December 2017 which was my original email query or contact me to discuss the matter further. I certainly will not provide either my ID number or my account number on an open forum. Alternatively, contact your deceased estates department and they can give you all my details as they have declared me dead twice!

Cathy H's update09 Jan 2018, 14:44

Reviewer Update