MZ
Mmatau Z

1 reviews | Active since Aug 2021

04 Aug 2021, 19:56

Declared Dead by useless Bank

I was shocked when the bank declared me dead two days after getting paid. Yesterday I was embarrassed when filling up my car and only be told the card is declined. I had to call my husband to pay for the fuel purchased. Today I went in the bank to query why my card was declined and to my shock I was told that I'm dead. They couldn't even show me which branch declared me dead only that the robot declared from head office. I cant access my funds and I hate ABSA with passion after 30 years of loyal support this is how they thank me sies... My life is on hold now. I can't sent my daughter money at varsity in Cape Town, can buy food nor essentials at home. Can clowns at ABSA bank come to my aid pls.

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Replies (1)
Absa
Absa's reply05 Aug 2021, 11:22
Official
Dear Mmatau Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours.   Kind regards, Daphne Le Grange Group Customer Care 

Best regards,