Deceased Query of Funds

I am writing this review on behalf of my mother and aunt who do not have an the means to complain via these channels because we feel as a family that Absa has been given them the worst of service I have ever seen. My grandmother passed away and the matter was reported to Absa Chris Hani Mall on the 21st December 2020 requesting that the bank release the funds that are in her account, they were assisted by L.Sekgobela who further advised that the funds will be ready within a week, the year ended with no response from Absa then the matter was followed up in the beginning of Jan 2021 and they were again advised that they should give the bank a week, they will receive an sms advising that the funds are ready till to date.

We are talking about people who are unemployed who have been to this Absa branch more than 7 times trying to get their mother’s money and consultants from this keeps on advising that they must give it a week – it’s been 4 months now without any resolution to this. It seems that know one understand or knows what is going at that Absa branch because it’s different stories every week.

Please release the funds or a proper response as to when they will release the funds and last week they were told that Absa consultants who are who are working on this matter are working from home, they haven’t touched the case due to backlogs – we do not accept this excuse as the branch advised that the funds are awaiting approval but 3 months later still the same that they have a backlog. We sent an email yesterday morning to Absa action line till now there is no acknowledgement of the query or any sign that the bank has received our complaint.