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Brenda C

1 reviews | Active since Aug 2020

21 Jul 2021, 16:01

DECEASED ESTATES DEPARTMENT

I AM AT THE END OF MY ROPE WITH ABSA BANK DECEASED ESTATES DEPARTMENT. I AM AN ATTORNEY ATTENDING TO DECEASED ESTATES. I REQUESTED IN ONE MATTER THAT THE DECEASED'S ACCOUNTS BE CLOSED ON 31ST MARCH 2021 AND IN ANOTHER MATTER ON 18TH MAY 2021. I RECEIVE THE AUTO ACKNOWLEDGEMENT TO MY EMAILS AND NOTHING ELSE. I HAVE EVEN SENT EMAILS TO *** WHICH IS SUPPOSED TO BE THE COMPLAINTS RESOLUTION EMAIL ADDRESS - TO NO AVAIL.

0
Replies (3)
Absa
Absa's reply22 Jul 2021, 14:18
Official
 Dear Brenda Campbell  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number to your complaint is  C-***8  Kind regards, Rezona Louw Group Customer Care 

Best regards,

BC
Brenda C's update24 Jul 2021, 11:34
Reviewer Update
AMAZINGLY, DESPITE THE PROMISES, ABSA BANK HAS STILL NOT CONTACTED ME WITH THE PROMISED CONTACT DETAILS AND EXPECTED TIME FRAME FOR FURTHER FEEDBACK/RESOLUTION EITHER TELEPHONICALLY OR BY EMAIL.
Absa
Absa's reply26 Jul 2021, 14:51
Official
 Dear Brenda Campbell  Thank you for your posting.

Please refer to our email sent to your personal email address.

Kind regards, Rezona Louw Group Customer Care 

Best regards,