NK
Nathasha K

1 reviews | Active since May 2024

15 Jul 2024, 10:01

DECEASED ESTATES - ABSA ( ref:!00D1r01GluM.!5005q0cU8Hi:ref)

ASBA please, we have been sending escalation emails for how long. We have received the proof of payments. BUT WE URGENTLY NEED THE DOCUMENTS AS REQUESTED ALREADY IN MARCH 2024. Why are you not sending the documentations as requested in our emails? We need to finalize our fathers L & D account but still we are struggling to get the correct documents.

In accordance with my duties under the Administration of Estates Act 66 of 1965 and in my capacity as executor, I hereby instruct your bank to: (The following is still outstanding)

1. CERTIFICATES OF BALANCE AS AT DATE OF DEATH (26JAN2024) OF EACH ACCOUNT (CHEQUE + CREDIT CARD)

2. CERTIFICATES OF BALANCE AS AT DATE OF CLOSURE OF EACH ACCOUNT (CHEQUE + CREDIT CARD)

3. TAX CERTIFICATES: IT (3) (B)

0
Replies (1)
Absa
Absa's reply15 Jul 2024, 10:33
Official
Dear Nathasha Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will look over it and give you my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***2. RegardsPravesh BejayCustomer Value Management