KL
Katleho L
1 reviews | Active since Oct 2010
15 May 2024, 12:29
Deceased Estates
I am shocked by the poor service from the customer estate management. my brother passed on last year December 2023 and he had financed his vehicle with absa. we were taken from pillar to post to have them come take their vehicle and close his account. all the required documents were sent to Ms Moagi Motshoane and Ms Belinda Sekgobela.
they are unavailable via telephone or email. they always claim we are unreachable.
the damn car is taking space in my garage. can they please come fetch the car as finalize our request! Its been six month already!!!
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Replies (1)Absa's replyOfficial
15 May 2024, 12:49Dear Katleho Lekeletsane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***4 Kind regards,Group Customer CareRezona Louw
Absa's reply15 May 2024, 12:49
Official
Dear Katleho Lekeletsane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***4 Kind regards,Group Customer CareRezona Louw
