RW
Russell W
1 reviews | Active since Jan 2022
28 Apr 2022, 08:54
Deceased Estates
Again the deceased estates department of ABSA is a total disgrace. After giving them all their required documents over 2 months ago, still nothing has been done. All you get from them is a case number and nothing else. This person died on the 2nd July, 2021 and all that needs to be done is to close a savings account of R15,000. This tiny amount is holding up the finalization of the Estate.
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Absa's replyOfficial
28 Apr 2022, 12:10Dear Russell Wallett Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
Absa's reply28 Apr 2022, 12:10
Official
Dear Russell Wallett Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards,Group Customer CareRezona Louw