1 reviews | Active since Oct 2009

01 Oct 2016, 13:41

DECEASED ESTATE SRF TROBEC ABSA REF: 16/131051

<p>CREDIT CARD NUMBER: 5 ********** 3 ********** </p> <p>All relevant documentation was handed in at the Benmore Branch on 18 July 2016 for which we received a receipt. on 26 July we were advised telephonically that the request had been sent to FICA. On 18 August I received a e-mail from the deceased estates department requesting all the documents that were handed in at Benmore. On 6 September 2016 we received an e-mail from ********** requesting originally certified documents to be handed in at any ABSA branch. This had already been done. See above. The e-mail also requests proof of address of only the executor. This is utter nonsense. The executor's residence is co-owned. Please get the head of the deceased estates department attend to this matter forthwith.</p>

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Replies (1)
Absa
Absa's reply03 Oct 2016, 10:20
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd