Deceased Estate Queries

After holding on for 21 minutes to speak to an Agent, they answered the phone and put me on hold for another 5 minutes just to drop the call. We are waiting for ABSA on a few deceased estates to finish up the administration and every time we are lucky to actually speak to an agent, they tell us that the case is still with FICA. We escalated the matters to the ABSA Action Line but still nothing is getting done.