Deceased Estate finds not paid out

I am soo disappointed with absa , I went to the branch to claim for my late mothers money that was on her bank account I submitted all documentation required and followed up after 2 months which was End of September the claim was submitted in July in Motherwell branch, I was advised to bring the same documents so it can be re submitted. I was advised that I bring my bank statement too.Till now I haven’t received any funds from ABSA I am extremely disappointed and would not recommend them