MK
Margaret K
1 reviews | Active since Jul 2021
09 Sept 2021, 09:13
Deceased division is a disaster
Deceased division is a disaster. No one is answering calls. I followed up with deceased personnel for 3 months before the manager’ response. Pathetic service
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Absa's replyOfficial
09 Sept 2021, 10:51Dear Customer,
Thank you for bringing this matter to our attention and your reference number is C-***3. Kindly provide us with the estate late account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously.
We would also like to know what was the follow up for, what kind of assistance is needed. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention and your reference number is C-***3. Kindly provide us with the estate late account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously.
We would also like to know what was the follow up for, what kind of assistance is needed. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply09 Sept 2021, 10:51
Official
Dear Customer,
Thank you for bringing this matter to our attention and your reference number is C-***3. Kindly provide us with the estate late account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously.
We would also like to know what was the follow up for, what kind of assistance is needed. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention and your reference number is C-***3. Kindly provide us with the estate late account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously.
We would also like to know what was the follow up for, what kind of assistance is needed. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,