DH
Duncan H
1 reviews | Active since Sept 2022
30 Dec 2022, 10:43
Deceased Accounts closure
I have been waiting 6 months for accounts to be closed in the name of a deceased and keep getting told to phone back every two weeks and today was told to phone back in the new year. It must be noted that all required documents have been provided and are in order.It is the worst experience of all the Banks that we have dealt with in this regard.
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Absa's replyOfficial
30 Dec 2022, 12:58Dear Customer,
Thank you for bringing this matter to our attention your reference number is C-***4. The ID number provided is invalid, kindly provide us with the deceased account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously. The most common documents required by NDE are as per the below:
Thank you for bringing this matter to our attention your reference number is C-***4. The ID number provided is invalid, kindly provide us with the deceased account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously. The most common documents required by NDE are as per the below:
- Formal Instruction or Absa 3352 ex from.
- Id of the deceased
- Death Certificate
- Letter of executorship/Letter of Authority
- Proof of address of All appointed executors
- Id copies of all appointed executors
- Estate Late banking details where the funds should be transferred to
Best regards,
Absa's reply30 Dec 2022, 12:58
Official
Dear Customer,
Thank you for bringing this matter to our attention your reference number is C-***4. The ID number provided is invalid, kindly provide us with the deceased account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously. The most common documents required by NDE are as per the below:
Thank you for bringing this matter to our attention your reference number is C-***4. The ID number provided is invalid, kindly provide us with the deceased account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously. The most common documents required by NDE are as per the below:
- Formal Instruction or Absa 3352 ex from.
- Id of the deceased
- Death Certificate
- Letter of executorship/Letter of Authority
- Proof of address of All appointed executors
- Id copies of all appointed executors
- Estate Late banking details where the funds should be transferred to
Best regards,