HK
Hettie K
1 reviews | Active since Oct 2021
06 Oct 2021, 14:09
Deceased account not closed
It's been 6 months since we received confirmation that the deceased signed for surety, but nothing happened and it is still active and not lifted. As a result the deceased bank account has not been closed. We are also waiting for the certificate of balance to be issued.
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Absa's replyOfficial
07 Oct 2021, 11:49 Dear Hettie Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa's reply07 Oct 2021, 11:49
Official
Dear Hettie Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe