Deceased ABSA Deceased Estates

<p>My father passed away in December. We opened the deceased estate account at the Langeberg Mall Branch in February . I am assisting my mom with the estate . She is teh executor. We gave them all the fica documents when we opened the estate account and they wer eobviously happy with it as they opened the account. We also report the death simultaniously with opening the account in order for them to freeze my dad's individual accounts and to then transfer the funds from the individual accounts to the deceased estate account. The were going to send everything to ABsa ESTATES for that purpose.</p> <p> </p> <p>We then changed all the debit orders to the esssstate account as the insurance etc had tobe paid by the estate till finalization thereof. Unfortuantely the service providers notified us that the debitorders are not going through due to lack of funds. It is then that we realized that ABSA has still not paid my dad's money into the estate account. We then rather decided not to take any chanses and moved the debitorders to my mom's personal account [also with absa] to ensure that the debitorders will be able to go through.</p> <p> </p> <p>Since then Absa Estates has on numerous occasions requested proof of my mom's address befor ethey could release the funds to the estate account. We have provided ABSA with proff from day one and subsequently at least on 4 occasions. It is now June [5 months later] and they are still asking for proof of my mom's address.</p> <p> </p> <p>I personally had to take leave on two occasions to travel from PE to Hartenbos to assist her at the bank.[she is 79 and almost deaf] . On the last occasion we proof of my mom's address was sent by ABSA Langeberg mall with Absa internal mail to Absa estates. That was two weeks ago. I have tried phoning them but after 20 minutes of holding on and listening to music one rather has to hang up becaus ethe cell phone charges are enormous. I have provided them with theh tracking number of te parcel. I am aunable to contact them . They don't reply to my emails and I do not know what else to do. ABSA Langeberg has confirmed that all my mom's other accounts are fica compliant.</p> <p>I recently went to the branch in order to get a statement on the deceased estate account. The account was in arrears by almost R 2000 as they are charging fees of almost R300 per month under circumstances where they are the cause of the delay?</p> <p> </p> <p>This is unacceptable and hope that something can be done.</p> <p> </p> <p> </p>